Terms & Conditions

1. Acceptance of terms

By requesting a quote, making a booking, or using any part of the HostFlow Cleaning website, you accept these Terms & Conditions. We may update them from time to time; the version in force at the date of your booking applies.

2. Quotes & estimates

• Online and chatbot estimates are guides based on the information you provide. A firm price is confirmed only after we assess the property, either in person or via the details you supply.
• If the property condition, size, or requested extras differ from what was described, the final price may change. We will discuss any change with you before work begins.
• Quotes are valid for 30 days unless otherwise stated.

3. Bookings & access

• You must provide safe access to the property at the agreed date and time, including keys, codes, or entry instructions where needed.
• Please secure pets, valuables, and any fragile items you do not want handled.
• If we cannot gain access, the booking may be treated as a late cancellation (see below).

4. Cancellations & rescheduling

• Cancellations or rescheduling requests must be made at least 48 hours before the scheduled appointment.
• Cancellations made within 48 hours of the appointment may be charged at 50% of the booked service value.
• Same-day cancellations or failure to provide access may be charged at the full booked service value.
• We will always try to reschedule where possible and will waive the fee if the change is due to a genuine emergency.

5. Payments

• Payment is due in full on completion of the clean unless we have agreed a different arrangement in writing beforehand.
• We accept bank transfer, card payment, and cash. Details will be shown on your invoice.
• Invoices are payable within 7 days. Late payments may incur interest and collection costs in line with applicable UK late-payment legislation.
• For regular or large bookings, we may request a deposit before the first visit.

6. Referral programme

Our referral programme rewards existing customers who introduce new customers to HostFlow Cleaning.

• Reward: For every new customer who books and completes a paid clean with us, the referring customer receives £15 off their next clean.
• Eligibility: The referrer must be an existing HostFlow Cleaning customer with at least one completed paid booking. The referred person must be a new customer who has not used HostFlow Cleaning before.
• How to refer: Share your name and, where possible, ask the new customer to mention you when they request a quote or book. You can also share our website, phone number, or WhatsApp link.
• Reward conditions: The discount applies only once the referred customer's first clean is completed and paid for in full. There is no limit to the number of referrals you can make, but each referred customer qualifies only once.
• Redeeming the reward: The £15 discount is applied to your next booking. It cannot be exchanged for cash, transferred to another person, or combined with other offers unless we agree otherwise.
• Fair use: Referrals must be genuine. Self-referrals, duplicate accounts, or any attempt to manipulate the programme will void the reward.
• Changes: We may pause, change, or end the referral programme at any time. Rewards earned before a change will still be honoured.

7. Liability & insurance

• HostFlow Cleaning holds public liability insurance and supplies its own professional-grade products, tools, and equipment on every job.
• We take care in every property, but our liability is limited to the value of the service booked, except where damage is caused by our negligence or where the law does not allow us to limit liability.
• Please report any damage, missing items, or dissatisfaction within 24 hours of the clean so we can investigate promptly.

8. Governing law

These terms are governed by the laws of England and Wales. Any dispute will be dealt with by the courts of England and Wales.

9. Changes to these terms

We may update these Terms & Conditions as our services or policies change. The latest version will always be published on this page.