Help centre
Frequently asked questions
Everything hosts, tenants and homeowners usually want to know before booking.
No — we can work with key safes, smart locks, or landlord/host access instructions. Just let us know the arrangement when you book.
We ask for at least 48 hours' notice. Cancellations with less notice may incur a fee.
One-off and Airbnb turnover cleans are paid on the day, before or after the clean. Recurring and commercial clients are invoiced, due within 3 days.
Yes — we hold public liability insurance and bring our own professional-grade equipment to every job.
We follow a detailed checklist and can provide photo reports on request.
Yes — refer a friend and you both get £15 off your next booking once their first clean is complete. See our Refer & Save page for details.